Store policies

Last updated November 2026. Questions? Email lucamercanteweb@gmail.com.

Shipping

Free tracked shipping to Canada and the United States.
Orders are processed in 1–3 business days and usually arrive within 8–18 days of ordering.
To receive your order before December 25, order by December 5. Orders after that date may arrive after Christmas.
Orders ship from our supplier's warehouse. You'll get a tracking number by email once your order ships.
US orders are priced in Canadian dollars; your bank converts the amount at checkout.

Damaged, faulty or wrong item: email us within 14 days of delivery with your order details and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.
Order hasn't arrived: if your tracking hasn't updated in 30 days, contact us and we'll reship or refund.
Changed your mind: contact us within 14 days of delivery. Unused items in original packaging can be returned for a refund of the item price; return shipping is paid by the customer.
Refunds go back to the original payment method within 5–10 business days of approval.

We collect only what we need to fulfil your order: name, shipping address, email and phone number.
Payments are handled by Stripe. We never see or store your full card number.
Your details are shared only with our payment providers and our supplier/carrier so your order can be delivered.
We email you about your order (receipt and tracking). We don't send marketing emails or texts unless you ask to join a list.
This site stores your cart in your own browser so it's still there if you come back. We don't use advertising cookies on this site.
To see, correct or delete your information, email us.

All prices are in Canadian dollars (CAD) and include free shipping. Applicable taxes, if any, are shown at checkout.
The gift wrap cutter add-on price (C$14.99) applies to one cutter per other item in the same order.
Product photos are for illustration; colours and small details may vary slightly.
We may cancel and fully refund an order if an item becomes unavailable.
These terms are governed by the laws of Ontario, Canada.